Initial situation
The client, a major manufacturing company, had been struggling with logistics issues for an extended period. Delivery times were inconsistent, transportation costs were rising, and frequent shipment delays negatively impacted customer satisfaction. The company therefore approached our interim managers to find an effective solution.
Analysis and solution proposal
During the first weeks, a detailed analysis of logistics processes was conducted, from route planning through warehouse management to carrier collaboration. We identified inefficient capacity utilization and poor coordination between production and logistics. We proposed centralized transportation planning and better utilization of IT tools for delivery monitoring.
Implementation of changes
In collaboration with the client’s team, we implemented a new planning system, optimized routing, and negotiated more favorable contracts with carriers. We simultaneously introduced regular reporting of key indicators (on-time delivery, average transportation costs, vehicle utilization). These steps enabled rapid and measurable change.
Results
The result was a 30% reduction in delivery times, a 22% decrease in transportation costs, and an increase in on-time delivery to 98%. The company thus achieved not only financial savings but also higher customer satisfaction. The interim manager then transferred the stabilized processes to the internal team and ensured a smooth transition to a long-term logistics management model.
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